Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Rapid-res’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Rapid-res’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Rapid Res, 11 The Office Village, North Road, Loughborough, Leicestershire, LE11 1QJ UK. Our company registration number is 15787797. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: Name, Email, location, technology used, telephone number, meal choices, dietary notes, payments made, (but NOT card details) .
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• Should you find information relevant to your bookings at venues, not limited to but including, venue details, menus, food items, prices, service charge, meal service time you can contact the venue to resolve any disputed.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Rapid-res– Additional venue terms of use.

Rapid-res ltd are providing a technology platform and service allowing customers to book tables, pre-order and pay. This allows diners eat in a quicker fashion than traditional methods.

The following terms apply to access and use of Rapid-res (www.rapid-res.com) company number 123456. Address Rapid Res, 11 The Office Village, North Road, Loughborough, Leicestershire, LE11 1QJ  UK

The venue terms and conditions may be subject to change ever time, you will be notified of any material changes prior to the implementation of new terms. 

These terms are legally binding between you and Rapid-res. By accepting these terms and conditions (‘terms of use”), you agree that: 

• You will comply with all these terms and conditions
• You accept to provide the Rapid Service as agreed
• You have authority to bind the person or company accepting these terms, conditions and service.

Rapid Terms – for restaurants & eateries.

1 Interpretation and Definition

Rapid. Us/we/ the rapid-res platform and service

Customer / venue. You acting as a hospitality venue servicing diners

Diners – Customers of your venue where you are providing hospitality

Rapid Guarantee – The guarantee giving diners confidence in your ability to turn around their dining experience efficiently

Data – Any data that Rapid captures, Venue details, staff. Diner names, choices, contact information and dietary requirements. 

2 Conditions of use: 

2.1 Onboarding

2.1.1 In a timely manner join payment providers Stripe to allow for online payments.  

2.1.2 Provide clear and accurate menu information to Rapid, assistance required by Rapid to onboard you onto the Rapid platform including allergen information descriptions, prices, images if required. 

2.1.3 Pricing is the same or less for any items on Rapid as you offer diners in normal or any other service you provide

2.1.4 Rapid waives liability for responsibility to the information you give us. The venue is entirely responsible for the content, disputes and inventory within the Rapid platform.

2.1.5 Comply with all necessary legal and regulatory requirements. (important because eg the sale of alcohol must be 18+)

2.1.6 You will receive a PDA/printer and Kitchen printer for free. The equipment will be looked after appropriately, any damage incurred will not be the responsibility of Rapid. Should you cease the Rapid service, Rapid will arrange pick up of the devices. Any damage/faulty equipment will be the responsibility of the venue. Replacement costs of £150 per PDA and £100 for the Kitchen printer.

2.2 General

2.2.1 Best efforts to accept 95% of all bookings that are made on Rapid. (Rapid understand table availably and busy periods for venues and we will work with you to move diners away from peak times)

2.2.2 Respond 90% of the time within 5 minutes of booking/app nonfictions.

2.2.3 Ensure all service staff are aware of Rapid-res, the general offering and diner USP as well as operation efficiencies to provide a Rapid service.

2.2.4 Keep your menus up to date through the Rapid interface or allow Rapid staff 24 hours to make updates.

2.2.5 Waive Rapid responsible for any diner complaints regarding items, menus, allergens and service including the Rapid Guarantee

2.2.6 Use best endeavours to make the Rapid Guarantee

2.2.7 Seat Rapid diners quickly and in areas allowing for quick service.

3 Rapid Service

3.1 Equipment

3.2 All equipment the venue received is the property of Rapid-res in perpetuity.

3.3 You agree to never allow any third party or company access to the equipment.

3.4 You store the devices in a safe manner ensuring staff or customers cannot see sensitive or confidential data that may be stored on the device.  

3.5 You must ensure the device is regularly always charged and switched on to allow prompt booking notifications and updates.

3.6 You help Rapid with any updates or maintenance that may be required to service diners at your venue. This includes but not limited to, up to date menus, prices, terms and conditions, dietary information etc 

3.7 You agree to care for the device, clean when necessary and declare any breakages, damage to Rapid within 24 hours of the occurrence.

4 Guarantee

4.1 You agree to meet the rapid guarantee and to re-embers diners the agreed %’s of their bill in a timely manner. 

4.2 If a diner reports that a meal was not met within the Rapid Guarantee Rapid will not be held responsible for this failing in service. You have a right to dispute turn around with a diner and evidence such as EPOS time stamps and order systems in order to demonstrate to a customer that the venue upheld their end of the Rapid Guarantee.

5 Payment

5.1 No upfront cost

5.2 Percentage of commission 15% + VAT for bookings Rapid creates. 5% + VAT for all bookings you create on the platform.

5.3 Commission  will be taken at source at the time of any payments being made through Rapid.

5.4 It is understood that Rapid will monitor booking creations to ensure that a restaurant is not deliberately circumventing Rapid’s 15% + VAT marketing fee. 

6 Intellectual Property

6.1 The Supplier Software is the intellectual property of, and owned by, Supplier. The structure, organization and code are the valuable trade secrets and confidential information of Supplier. 

6.2 The Software is protected by law, including but not limited to the copyright laws of the United Kingdom and other countries, and by international treaty provisions. 

6.3 This agreement does not grant you any intellectual property rights in the Software and all rights not expressly granted are reserved by Supplier.

7 Termination

7.1 Rapid have the right to terminate access to Rapid should there be any evidence of failing to meet these terms within the document.

7.2 Should either party terminate the agreement the venue will fulfil its obligations to the diners and fulfil confirmed orders in the future. Rapid in turn will ensure that the venue is able to fulfil the booking by giving meal choices and payments and any other pertinent details to the venue.

8 Data Protection

USE OF PROTECTED DATA

8.1 You shall comply with all relevant data protection laws and regulations, including but not limited to data storage, transfer and processing of customer data. 

8.2 We will give you the details of the customer’s order to allow you to process and fulfil it.  You must not access or use any order information for any purpose other than the fulfilment of the booking to which it relates in accordance with these terms.

8.3 We will also provide access to Protected Data at your request if you reasonably require access to deal with a customer Complaint or respond to a Data Subject Request.

PROTECTED DATA OBLIGATIONS

8.4 Both Rapid and the venue understand that they are each entirely responsible for each of their respective data and that each party is an independent controller. Both Rapid and the venue will comply with data protection laws respectively. 

8.5 Data requests and complaints can be dealt with by either the venue or Rapid as they see fit. Venues will use best endeavours to deal with any complaints

8.6 The parties acknowledge and agree that, in respect of the Protected Data, each party is an independent controller. Each party shall comply with DP Laws and its obligations under these terms in connection with the access to and use of Protected Data. 

8.7 Each party may deal at its discretion with all Data Subject Requests and Complaints that it receives directly from a Data Subject or the person making the Complaint.

8.8 Each party agrees to provide reasonable and prompt assistance to the other party as necessary to assist the other party to ensure compliance with its obligations under DP Laws and enable the other party to comply with Data Subject Requests and/or respond to other queries or Complaints received from Data Subjects or Supervisory Authorities, in each case related to the Protected Data.

To the extent permitted by law, you must not issue any public statement or notification about Protected Data without first obtaining Deliveroo’s consent.

9 Our Liability:

9.1 We will not be liable for any loss of profit, loss of business or loss of business opportunity. 

9.2 Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded by applicable law. Nothing in these venue terms affects your statutory rights.

9.3 Rapid will in no way be liable for failings relating to allergens or dietary requirements. The data and information regarding allergens is entirely owned by the venue and venues will check with diners that there are no allergens to be aware of with diners. 

10 Force Majeure: 

10.1 Neither party shall be in breach of this agreement or otherwise liable to fulfil its obligations if such failure results from events, circumstances or causes beyond its reasonable control. 

11 Complaints

11.1 You can complain to Rapid about any service failure to your account manager or contact Rapid through hello@rapid-res.com