Privacy Policy

Our contact details 

Name: FAO Privacy Officer

E-mail: hello@rapid-res.com

The type of personal information we collect 

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)
• Data relating to a booking you have made or are invited to, including food and drink options, dietary requirements, booking requests
• Connected friends guests or colleagues you have associated with a booking you made
• The device, location of where you made the booking

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To ensure the ability to make bookings, invite friends, make payments and enjoy a great service and venues you choose.

We also receive personal information indirectly, from the following sources in the following scenarios:

• Social media channels when making bookings
• Payment providers Stripe
• Anonymised data collected when using the website such as Google analytics.

We use the information that you have given us in order to

• Ability to make bookings and identify who has made them
• Understand whether a bill is paid
• Understand and improve your dining experience at venues
• Understand and improve your experience of using our platform

We may share this information with only the venues you make bookings at.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: [delete as appropriate]

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting hello@rapid-res.com

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.